Cancellation & Refund Policy

1. Paid Invoice Plans

If you purchase a paid invoice plan on OwnInvoice, you may request cancellation or a refund within 7 days of purchase. After that period, refunds are not normally provided unless a technical failure prevents you from using the paid plan. Approved refunds are reviewed case by case and processed through the original payment method.

2. Payment Gateway Transactions

Important: OwnInvoice provides an integration feature that allows sellers to collect payments from buyers using Cashfree. OwnInvoice does NOT process, hold, or touch these funds.

Any disputes, refunds, or cancellations regarding payments made between a Buyer and a Seller using our payment links must be resolved directly between the Buyer and the Seller. OwnInvoice is not responsible for issuing refunds for transactions processed on behalf of third-party merchants.

3. Technical Issues

If you experience a technical issue that prevents you from using your paid invoice plan, please contact us within 7 days of your purchase. We will evaluate refund requests for technical failures on a case-by-case basis.

4. Contact

For any questions regarding our cancellation and refund policy, please contact us at support@owninvoice.cloud.